IT Assistant

Intek Communications Inc. is looking to fill the position of IT Assistant, who, under the direction of the IT Manager, will primarily be responsible to provide internal information technology support, such as software updates, hardware maintenance and general troubleshooting. This position will provide technical advice and assistance to employees. This role will also assign user names and passwords for employees and reset as required.

This position is located at our head office in Markham, Ontario


  • Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
  • Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
  • Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
  • Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge.
  • Innovative - Able to think outside of the box in order to develop creative and new solutions or products that meet current and future needs.
  • Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
  • Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed.

Job Duties

  • Provide internal information technology support, software updates, and hardware maintenance
  • Provide technical advice and assistance to employees
  • Troubleshoot errors and fix system issues via periodic testing and other methods
  • Provide orientation to new users of existing technology
  • Perform in-person, on-site repairs of PC desktop hardware, laptops, printers, and other peripherals
  • Evaluate performance of computer systems, add in additional RAM if necessary, and make appropriate changes to the infrastructure
  • Evaluate hardware and software to ensure that it meets company requirements
  • Utilization of various software utilities for configuring, troubleshooting and malware removal.
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers/clients

Job Requirements

  • A minimum of 12 to 24 months experience in a similar role is preferred
  • Certifications or licences appropriate to industry are considered an asset such as A+
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to non-technical members of the organization
  • Customer service experience
  • Ability to operate electronic diagnostic equipment
  • Strong knowledge of browser compatibility problems for all platforms and major browser types
  • Ability to effectively communicate both verbally and in writing
  • High level of integrity and work ethic
  • Ability to prioritize and manage conflicting demands
  • High level of experience with Windows and Windows based programs
  • Soldering skills would be an important plus. Experience using a soldering iron, heat gun, and other professional tools.
  • Ability to troubleshoot and repair at the component level.
  • Demonstrated resourcefulness when researching hardware and software issues
  • Demonstrated time management skills
  • Ability to work individually as well as part of a team
  • Knowledge of data recovery methods and software tools
  • Physically able to lift computers and monitors
  • Driver’s license, auto insurance and clean driver abstract is required
  • Other IT related duties, as required 

Work Conditions

  • Attendance and conducting of presentations
  • Extended periods of sitting
  • Operation of desktop computer and peripherals
  • Flexible hours, weekend work may be required
  • Working in a busy office environment with frequent interruptions
  • Travel to other offices

What are the Perks?
Intek Communications Inc. offers competitive salary and benefits package, discounts on home phone, internet, cable, security and wireless services and the opportunity for career advancement.

Qualified applicants should apply online, at
Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons.




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