The on-call staff is responsible for providing immediate and essential settlement assistance to Government Assisted Refugees (GARs) from various ethnic groups at the airport. The On Call Resettlement Counsellor is expected to work co-operatively with others; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making to assist refugee families. The on-call hours are not guaranteed and can vary from 0 to 21 hours per week.